Albert Road Surgery

Appointments

Appointments can be made by telephone, by calling in at the reception desk and online.  You can either book an urgent on the day appointment (if available) or a pre-bookable appointment.

Online Services

Urgent & Pre-bookable Appointment Slots

Not everyone is ill on-the-day – some people need to book appointments in advance e.g. due to their shift patterns, holidays or when the GP asks “See me again in a week”.  Pre-bookable appointments are ideal in these circumstances.

In the past appointments with Dr McManus were booked weeks in advance however this meant patients had a long wait if they wanted to see her.  To try and ease the wait we now book appointments for Dr McManus one week ahead e.g. if you’d like an appointment to see Dr McManus on a Wednesday please book a pre-bookable slot on the Wednesday before.

Appointments with Dr Ash can be booked up to 1 month ahead and appointments with our Practice Nurse & Health Care Assistant (HCA) can all be booked up to three months ahead (this is useful when booking return visits for B12 injections).

Our GPs do their utmost to see you at your appointed time however some patients’ appointments may take longer than the allocated time, so please be patient if there is some delay.

We will also try to give you an appointment with the doctor that you prefer, but it may not always be possible.  It’s also advisable that you should try to see the same doctor during the course of the same illness.

Practice Nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor e.g. a chronic disease review, pill check, smear, etc.  Our Practice Nurse is qualified to deal with many conditions and you may be seen more quickly.

Cancellations / Missed Appointments

Did you find it difficult to get an appointment at our practice in 2016?

977 appointments were lost in 2016 due to people not cancelling appointments

If you can’t make your appointment please let us know – someone else may be able to use it

Home Visits

Whilst we encourage our patients to come to the surgery, we do appreciate this is not always possible.  In this respect, if you do need a home visit, you can help us by calling reception before 10:00am.

You may only request a home visit if you are housebound or are too ill to visit the practice.  Your GP will only visit you at home if they think that your medical condition requires it.  They will also decide how urgently a visit is needed.  Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule their house calls.

You can also be visited at home by a community nurse if you are referred by your GP.  You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Sickness Certificates

You do not require a doctor’s sickness certificate for any illness lasting seven days or less.  Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.

Evidence that you are sick

If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).

It is up to your employer to decide whether you are incapable of work.  A medical certificate, now called a ‘Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.

You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist.  Your employer will decide whether or not this evidence is acceptable.  If your employer has any doubts, they may still ask for a medical certificate from your GP.

Statement of Fitness for Work – ’Fit Note’

The ‘fit note’ was introduced on 6 April 2010. With your employer’s support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.

For more information see the DirectGov website (where this information was sourced)

Contact Us

Telephone0191 300 9659
Opening Times
Monday8am - 6pm
Tuesday8am - 6pm
Wednesday8am - 8pm*
Thursday8am - 1pm
Friday8am - 6pm
Saturdayclosed
Sundayclosed

What to do when we’re closed

• If you have a medical emergency, you should call the emergency services by dialling 999

• If you require medical advice please ring 111

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* Despite increasing financial pressures on General Practice throughout the NHS, our practice has opted to keep extended opening hours for our patients – did you know we run a late night GP surgery from 6:30pm – 8pm every Wednesday evening?

We hope this helps to deliver easy access to GP appointments for those patients who may be unavailable to attend appointments throughout the day e.g. those people who work.

All appointments are pre-bookable (and to be honest, they often get booked up pretty quickly) but they can be helpful if you want to make a future appointment e.g. a review of your medication in a few weeks time. If you’d like to make a late night appointment please speak to a member of our reception team.